Itemized repair invoice or statement of non-repair Final confirmation screen of an online order with proof of payment Copy of original invoice from vendor/supplier Serial number(s) of damaged or lost merchandise
Photos of package and damaged contents (if applicable)
Scan of FedEx ® US Airbill, FedEx Ship Manager ® printout, and/or FedEx Ground Pickup Record Print your case number page for your records.ĭrag and drop documents from your computer to your claim. Review your information and submit your batch claim. When all your claims show the green icon, you’re ready to submit your batch claim. You can save your claim at any time and come back to it later. As you make corrections and add documentation, click Refresh Table to view updated status based on your most recent changes. Message and error alerts will guide you through the claims that require further attention. FedEx saves you time by reviewing your batch claims for errors before you submit them. Step 5: Review and update your batch claims Your uploaded claims will appear at the bottom of the page. Step 4: Use the “Browse” function to select and upload the file Step 3: Fill in your claims data and save your file Step 2: Select the File Batch Claims tab and download the template If you don’t have a FedEx account, find the type of account that's right for you. Our customer service representatives are available to assist you during the following operation hours: 7:00 AM to 5:00 PM CT. Use these instructions to file a single claim using a two-step process, or up to 200 claims at one time for FedEx Express ® and FedEx Ground ® shipments from:įor shipments with a shipper address located outside of the United States or Canada, we kindly request you to contact FedEx ® customer service at 1.800.463.3339.